When you receive your Order, you are requested to fully test the equipment to satisfy yourself that they are in full working order and 'Fit for the Purpose Intended', if in a rare occasion you receive a faulty item, please Email to report and await instructions, you can then return the faulty item within 14 days from the Invoice date, providing they have not been used, scratched or defaced in any way whatsoever and in their original packing (if any) together with any supplied operating instructions. Brantz Equipment have their own Testing Intructions which must be followed prior to fitting.

After the 14 days Testing period, any purchased equipment that becomes faulty whether it has been used or not, can only be returned by prior arrangement (please Email to report and await instructions) and will be repaired and returned to the purchaser. Refunds or replacement with new items will not be entertained under any circumstances whatsoever after the 14 days from Invoice date has elapsed. Returned items that have been damaged internally caused by a bad installation will be repaired at the purchasers expense, which must be paid for in full before the items will be shipped back.

• Goods are not supplied on a 'trial' basis
• Goods are not supplied on a 'have a look and see' basis
• We will only accept returns if you have received a faulty or damaged item.
• Damaged or used goods cannot be refunded
• If the item upon receipt is faulty or damaged, you can return the item in its original packing, together with a covering letter, within 14 days of your purchase Invoice date and we will either replace, after inspection of the returned item or issue a full refund for the price you paid for the item, less the postage and packing charges
• Goods must be returned complete with their instructions, original unmarked packaging and any peel off protection strips
• After contacting Don Barrow by Email, where an agreement between both parties has been reached, please wrap and package the item(s) you wish to return securely and send to the address below, enclosing the original Invoice that was supplied, or if this has been destroyed, a copy of the confirmation e-mail you were sent and the reason for return.
• If we have made an error with your order, please return the item within 14 days of receipt and we will either supply the correct order or issue a full refund for the price you paid for that item
• We recommend that you use 'Royal Mail' 'Special Delivery' post, to return the items to Don Barrow so that the package is insured and can be 'Tracked', this ensures you are taking the appropriate steps to make sure that you are covered for your goods lost in transit.
• Please send any returns to the following address below.
• Don Barrow - Rally Navigation Equipment, 'Sandymount', Sandy Lane, Macclesfield, Cheshire. SK10 4RJ. UK.
• We will notify you via e-mail when we have received the return package and what action is to be taken.
• Items returned under an agreement between Don Barrow and the purchaser will carry a 25% Re-Stocking charge excluding any Credit or Debit Card charges and any Postage.
• Providing the returned items are undamaged and are not modified in any way and also include their original packing and a copy Invoice of purchase.
• However, Tripmeters and Timers which are ordered wrongly cannot be accepted for return.
• In the event of an incorrect given Email address on items that are Emailed direct to the buyer, Don Barrow has the right to make a charge for postage to fulfill the customers order.
• Tulip Road Book Software ordered and correctly supplied and licenced to the purchaser cannot be exchanged or returned for credit.
• If you have any queries please do not hesitate to Contact us by Email or Telephone 01625 429092.